TJFF2020 Online Festival FAQ

At this time when we are all looking for ways to stay connected, while also doing our part to keep ourselves and one another healthy and safe, the Toronto Jewish Film Foundation is happy to announce new plans for bringing you the 28th Toronto Jewish Film Festival. We have been able to create a way for our festival community to reunite to support and celebrate Jewish-content film and filmmakers with the TJFF2020 Online Festival and we hope that you will join us!

This is new for all of us, and we understand that you will have questions. We have tried to anticipate some of them here. For all other queries, please reach out to us at tjff@tjff.ca

How can I watch TJFF2020 Online Festival films?

All Festival films are accessible to view in the Greater Toronto and Surroundings Areas.

On television:

Using Casting – You can cast festival films to your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

How to use Chromecast: HERE

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions: HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

On my computer, tablet, smartphone or mobile device:
Via web browsers (we recommend Google Chrome or Safari)

How do I use a film voucher code?
Video instructions: HERE

How do I login to an All Access Pass?
Video instructions: HERE

ENTER TJFF2020 ONLINE VIRTUAL CINEMA PLATFORM HERE

Will there still be Q+As with filmmakers after the films have aired?

Moderated live Q&As with filmmakers will be streamed in order to continue discourse between filmmakers and our audience. Audiences will be able to type in questions and questions will be selected by the moderator. Q& A’s will be scheduled after the viewing window for a film has closed. Recorded versions of the Q+A will be available as well.

Video instructions on how to join Zoom Q & As HERE

How can I buy tickets for TJFF2020 Online?

Our online box office is available at www.tjff.com
You may also order tickets by phone at 416-324-9121 from 12pm – 6pm daily
You will need a valid email address to complete your ticket purchase.

Can I still get a Festival Pass and what does it cover?

The All Access Pass is available, offering access to all TJFF2020 Online films for the passholder. Click HERE for more information and to purchase a pass.

Will I be able to test my viewing set-up before the Festival begins?

Yes. We have a short film available for you to run a test with. More info HERE

How will I receive access to watch the film(s)?

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

How long will I have to watch a film at the TJFF2020 Online Festival?

All Festival films will be available for 24hrs from their release date/time.

Can I watch the films at my cottage?

If you purchased your ticket(s) or pass in the Greater Toronto Area, you will be able to watch from your Ontario cottage (subject to wifi/internet availability).

If I pause the film for a few minutes, will I be able to pick it up where I paused it?

Yes. Each film is available for 24 hours from its release date/time and can be watched, as you choose, over that time period.

What if after 15 minutes, I don’t like the film?

As per usual ‘festival guidelines’, all sales are final. The TJFF2020 Online is diverse in its offerings. If the film you have selected is not to your liking then we hope you will try another. (In the meantime, we suggest you leave the couch;) )

Can I share the screening link with others?

No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others.

I already purchased a Flexible Pass. What happens now?

Your Flexible Pass can be converted to an All Access Pass for TJFF2020 Online.

How can I repurpose my Flexible Pass into a tax-deductible donation or gift certificate if I do not want the All Access Pass?

If you’d like to still support TJFF, you can request that your Flexible Pass purchase(s) be converted into a tax-deductible donation or a TJFF gift certificate to use in the future. Please contact us at boxoffice@tjff.com.

Can I get a refund for an already-purchased Flexible Pass?

Yes. If you would prefer a refund, please contact us at boxoffice@tjff.ca

Why did TJFF launch a ‘give-back’ initiative?

These are extremely challenging times for operators in the non-profit arts sector, including TJFF. While we strive to find meaningful ways to continue our work and thereby be able to sustain the organization, we are deeply aware that there are vulnerable members of the community whose well-being is always precarious and are now at even greater risk due to the impact of COVID-19.

We are therefore offering our support to The Stop Community Food Centre and Mazon Canada towards the work they do in feeding the hungry in our community.

How can I help spread the word about TJFF2020 Online?

We greatly appreciate your sharing info about TJFF’s online festival offerings with your friends and family via sharing TJFF newsletters and social media posts.

Is the TJFF2020 Online Festival hosted on the J-Flix platform?

No. TJFF2020 is hosted on a different platform.

Will tech support be available?

Yes. We will offer tech support by phone from 12noon – 6pm leading up to the Festival and from 12pm – 8pm during the Festival at 416-324-9121.