J-Flix / Virtual Cinema FAQ

Using Casting – You can cast festival films to  your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions:  HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

On my computer, tablet, smartphone or mobile device:
Via web browsers (we recommend Google Chrome or Safari)

How to use Chromecast: HERE

TVs via Chromecast, AirPlay, or HDMI cable

Windows Computers

• Operating system:
  • Windows 10 or Windows 11
• Supported browsers:
  • Google Chrome
  • Microsoft Edge
  • Firefox
  • Opera
• Browser should be updated to the latest version
• Internet Explorer is not supported

Mac Computers

• Operating system:
  • macOS 10.15 (Catalina) or later
• Supported browsers:
  • Safari (recommended)
  • Google Chrome
  • Firefox
  • Opera
• Browser should be updated to the latest version

• iOS / iPadOS 13 or later
• Supported browser:
  • Safari only
• Screen Mirroring must be turned OFF during playback
• Lightning-to-HDMI adapters are not supported
• AirPlay is supported on compatible devices

• Supported browser:
  • Google Chrome
    Other Android browsers may not work reliably
• Android 8.0 or later

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

• Chromecast (3rd generation or newer)
• Chromecast with Google TV
• Phone, tablet, or computer must be on the same Wi-Fi network as Chromecast
• Start video playback before selecting Cast
• If the Cast icon does not appear, casting is not supported for that device or video
• Please note that cast is not available from Iphone and Ipad.

 You can cast festival films to your TV using the Apple TV app

Video instructions for how to use the TJFF app for Apple TV: HERE

Watching on Your TV with AirPlay

You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

• Supported devices:
  • Apple TV (4th generation or newer)
  • AirPlay-enabled smart TVs
• Use the AirPlay button directly in the video player
• Start video playback before selecting Cast
• If the Cast icon does not appear, casting is not supported for that device or video
• Screen Mirroring must be OFF
• Some watermarked videos may not support AirPlay

You can cast festival films to  your TV using the Roku app

Video instructions for how to use the TJFF app for Roku: HERE

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others.

If you can’t login with your email and password to watch.tjff.com

Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?“

Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices“

J-Flix is Free and accessible from anywhere in Canada. Sign-up for a Free Membership with your name and e-mail on j-flix.com.