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28th Toronto Jewish Film Festival TJFF2020 Fall Edition: October 22 - November 1

TJFF Online FAQ

General Information

Yes. The Festival shares the same platform with J-Flix.  J-Flix members will need to log out in order to enter voucher codes for individual Festival films.

Moderated live Q&As with filmmakers will be streamed in order to continue discourse between filmmakers and our audience. Audiences will be able to type in questions and questions will be selected by the moderator. Recorded versions of the Q+A will be available as well. (with the exception of Opening Night)

Video instructions on how to join Zoom Q & A’s HERE

If you have purchased an All Access Pass, you will be able to continue watching Festival films using your existing log in.

If you have purchased individual ticket(s) to watch Festival or year-round screenings, you will need to log out and return to the log in screen at watch.tjff.com to enter your ticket voucher codes.

These are extremely challenging times for operators in the non-profit arts sector, including TJFF.  While we strive to find meaningful ways to continue our work and thereby be able to sustain the organization, we are deeply aware that there are vulnerable members of the community whose well-being is always precarious and are now at even greater risk due to the impact of COVID-19. 

We are therefore offering our support to The Stop Community Food Centre and Mazon Canada towards the work they do in feeding the hungry in our community.

We greatly appreciate your sharing info about TJFF’s online festival offerings with your friends and family via sharing TJFF newsletters and social media posts.

Box Office

Our online box office opens on October 8th at www.tjff.com

You will also be able to order tickets by phone beginning October 8th at 416-324-9121 from 12pm – 6pm daily

You will need a valid email address to complete your ticket purchase.

The All Access Pass is available, offering access to all TJFF2020 Online: Fall Edition films for the passholder. 

Click HERE for more information and to purchase a pass.

As per usual ‘festival guidelines’, all sales are final. The TJFF2020 Online: Fall Edition lineup is diverse in its offerings. If the film you have selected is not to your liking then we hope you will try another. (In the meantime, we suggest you leave the couch;) )

No. As a security measure your payment information is not saved on our box office system.

Technical Support

All Festival films are accessible to view in Ontario, Canada.

On television:

Using Casting – You can cast festival films to  your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

How to use Chromecast: HERE

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)

Instructions with pictures: HERE

Video instructions:  HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

Using web browsers on your computer, tablet, smartphone or mobile device:

We recommend Google Chrome or Safari.

How do I use a film voucher code?

Video instructions: HERE

How do I login to an All Access Pass?

Video instructions: HERE

ENTER TJFF2020 ONLINE VIRTUAL CINEMA PLATFORM HERE

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Yes, you can watch content using Chrome on Android 6.0 or later. 

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

Please note that cast is not available from Iphone and Ipad.

You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

All Festival films will be available for a fixed 48hrs  viewing window s from 12:01am on their release date.

CAN I WATCH THE FILMS AT MY COTTAGE?

Yes, you will be able to watch from your Ontario cottage (subject to wifi/internet availability).

Yes. We have a short film available with which you can run a test, beginning on October 8th.

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Yes. Each film is available for 48 hours from its release date/time and can be watched, as you choose, over that time period.

No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others.

Yes. Beginning on October 8th, we will offer tech support by phone from 12noon – 6pm leading up to the Festival and from 12pm – 8pm during the Festival at 416-324-9121.

Click on the gear icon found at the top right of the screen for the option to log out and enter a voucher code.

TJFF Virtual Cinema

Using Casting – You can cast festival films to  your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions:  HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

On my computer, tablet, smartphone or mobile device:
Via web browsers (we recommend Google Chrome or Safari)

How to use Chromecast: HERE

ENTER TJFF VIRTUAL CINEMA /J-FLIX HERE

SIGN-UP FOR VIRTUAL CINEMA /J-FLIX HERE

J-Flix is Free and accessible from anywhere in Canada. Sign-up for a Free Membership with your name and e-mail on j-flix.com.

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