J-Flix / Virtual Cinema FAQ
We have tried to answer common questions here, for other issues please reach out to support@tjff.ca
We look forward to welcoming back guests for post-screening Q&As at our In-Person screenings. We greatly appreciate your sharing info about TJFF’s online festival offerings with your friends and family via sharing TJFF newsletters and social media posts. To watch Festival or year-round screenings, you will need to enter your ticket voucher codes by clicking on REDEEM at the top of the screen. At this year’s Festival, as with our year-round screenings, TJFF is taking some new steps to ensure our audiences feel safe and secure while enjoying their movies. Security will be present at all Festival screenings and bags will be checked before entry, so please allow for extra time when arriving at the venue and refrain from bringing any large bags. Our online box office opens on May 14th at www.tjff.com You will need a valid email address to complete your ticket purchase. You will also be able to order tickets by phone at 416-324-9121 beginning on: As well as at the In-Person Advance Box Office at the Miles Nadal JCC (750 Spadina Ave): MAY 28 – JUNE 4 12PM – 6PM Box Office will also operate in person at the screening venues during screening dates/times. Whether you prefer to watch films in the theatre, online or a combination of both, we have a pass to suit your viewing preferences. More information on the Flex10 and Flex20 Passes available HERE. As per usual ‘festival guidelines’, all sales are final. The TJFF 2026 lineup is diverse in its offerings. If the film you have selected is not to your liking then we hope you will try another. No. As a security measure your payment information is not saved on our box office system. Using Casting – You can cast festival films to your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device Video instructions for how to use the TJFF app for Apple TV: HERE Video instructions for how to use the TJFF app for Roku: HERE Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter) AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode. HDMI connection users: iPads and iPhones cannot be used to connect to your television Please turn off your VPN, if applicable – it can block the viewing of films. On my computer, tablet, smartphone or mobile device: How to use Chromecast: HERE TVs via Chromecast, AirPlay, or HDMI cable You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button You can cast festival films to your TV using the Apple TV app Video instructions for how to use the TJFF app for Apple TV: HERE Watching on Your TV with AirPlay You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player. You can cast festival films to your TV using the Roku app Video instructions for how to use the TJFF app for Roku: HERE Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router. Yes. We have a short film available with which you can run a test, beginning on May 14th. Visit tjff.com/test for more info You will receive an email link with instructions to access the film after purchasing tickets to a screening. CAN I WATCH THE FILMS AT MY COTTAGE? Yes, you will be able to watch from your Ontario cottage (subject to wifi/internet availability). However please remember, your ticket voucher is paired with the WIFI used when you first press play, meaning a film must be completed using the same network. No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others. Yes. The Festival shares the same platform with J-Flix. J-Flix members will need to enter voucher codes for individual Festival films by clicking on REDEEM at the top of the screen. Yes. Beginning on June 1, we will offer tech support by phone from 12pm – 6pm and from 12pm – 8pm from June 11 to June 20 at 416-324-9121. You could also email us at support@tjff.ca If you can’t login with your email and password to watch.tjff.com , Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?“ Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices“ J-Flix is Free and accessible from anywhere in Canada. Sign-up for a Free Membership with your name and e-mail on j-flix.com.
General Information
Box Office
MAY 14 – JUNE 3 12PM – 6PM
JUNE 4 – JUNE 20 12PM – 8PM
Technical Support
Instructions with pictures: HERE
Video instructions: HERE
Via web browsers (we recommend Google Chrome or Safari).Windows Computers
Mac Computers
Other Android browsers may not work reliably
in the bottom right-hand side of the player.
All online films are available according to the festival schedule
TJFF Virtual Cinema
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