TJFF FAQ
General Information
Yes. The Festival shares the same platform with J-Flix. J-Flix members will need to enter voucher codes for individual Festival films by clicking on REDEEM at the top of the screen.
ONLINE
Pre-recorded Q&As with filmmakers will be included with your ticket when applicable.
IN-PERSON
We look forward to welcoming back guests for post-screening Q&As at our In-Person screenings.
If you have purchased an Online All Access Pass, you will be able to continue watching Festival films using your existing log in.
If you have purchased individual ticket(s) to watch Festival or year-round screenings, you will need to enter your ticket voucher codes by clicking on REDEEM at the top of the screen.
We greatly appreciate your sharing info about TJFF’s online festival offerings with your friends and family via sharing TJFF newsletters and social media posts.
Box Office
Our online box office opens on May 11th at www.tjff.com
You will need a valid email address to complete your ticket purchase.
You will also be able to order tickets by phone beginning at 416-324-9121:
MAY 11 – MAY 31 12PM – 6PM
JUNE 1 – JUNE 11 12PM – 8PM
Box Office will also operate in person at the screening venues during screening dates/times.
Whether you prefer to watch films in the theatre, online or a combination of both, we have a pass to suit your viewing preferences.
More information on the Flex10, Flex20 and Online All-Access Passes available HERE.
As per usual ‘festival guidelines’, all sales are final. The TJFF 2023 lineup is diverse in its offerings. If the film you have selected is not to your liking then we hope you will try another.
No. As a security measure your payment information is not saved on our box office system.
Technical Support
All Festival films presented online are accessible to view in Ontario, Canada.
On television:
Using Casting – You can cast festival films to your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device
How to use Chromecast: HERE
Video instructions for how to use the TJFF app for Apple TV: HERE
Video instructions for how to use the TJFF app for Roku: HERE
Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions: HERE
AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.
HDMI connection users: iPads and iPhones cannot be used to connect to your television
Please turn off your VPN, if applicable – it can block the viewing of films
Using web browsers on your computer, tablet, smartphone or mobile device:
We recommend Google Chrome or Safari.
How do I use a film voucher code?
Video instructions: HERE
How do I login to an Online All Access Pass?
Video instructions: HERE
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
You can cast festival films to your TV using the Apple TV app
Video instructions for how to use the TJFF app for Apple TV: HERE
You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.
AirPlay users: Please connect directly from the video. Do not use in screen mirror mode.
You can cast festival films to your TV using the Roku app
Video instructions for how to use the TJFF app for Roku: HERE
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Yes, you can watch content using Chrome on Android 6.0 or later.
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button 
in the bottom right-hand side of the player.
Please note that cast is not available from Iphone and Ipad.
| All online films are available according to the festival schedule |
CAN I WATCH THE FILMS AT MY COTTAGE?
Yes, you will be able to watch from your Ontario cottage (subject to wifi/internet availability).
However please remember, your ticket voucher is paired with the WIFI used when you first press play, meaning a film must be completed using the same network.
Yes. We have a few short films available with which you can run a test, beginning on May 11th.
You will receive an email link with instructions to access the film after purchasing tickets to a screening.
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
No. Links to films are only for the ticket holder, and only one user login may be used per film. You may not forward or share the link with others.
Yes. Beginning on May 11th, we will offer tech support by phone from 12noon – 6pm leading up to the Festival and from 12pm – 8pm during the Festival at 416-324-9121.
If you can’t login with your email and password to watch.tjff.com
Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?“
Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices“
TJFF Virtual Cinema
Using Casting – You can cast festival films to your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device
Video instructions for how to use the TJFF app for Apple TV: HERE
Video instructions for how to use the TJFF app for Roku: HERE
Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions: HERE
AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.
HDMI connection users: iPads and iPhones cannot be used to connect to your television
Please turn off your VPN, if applicable – it can block the viewing of films
On my computer, tablet, smartphone or mobile device:
Via web browsers (we recommend Google Chrome or Safari)
How to use Chromecast: HERE
J-Flix is Free and accessible from anywhere in Canada. Sign-up for a Free Membership with your name and e-mail on j-flix.com.
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