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TJFF Virtual Cinema / J-Flix FAQ

We have tried to answer the most common questions here. If you have any other issue please reach out to support@tjff.ca

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How can I watch J-Flix/TJFF Virtual Cinema films?

Using Casting – You can cast festival films to  your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)
Instructions with pictures: HERE
Video instructions:  HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

On my computer, tablet, smartphone or mobile device:
Via web browsers (we recommend Google Chrome or Safari)

How to use Chromecast: HERE

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What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

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How to register for a J-Flix membership?

J-Flix is Free and accessible from anywhere in Canada. Sign-up for a Free Membership with your name and e-mail on j-flix.com.

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Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

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Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

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Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

Please note that cast is not available from Iphone and Ipad.

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How to watch on Apple TV?

 You can cast festival films to your TV using the Apple TV app

Video instructions for how to use the TJFF app for Apple TV: HERE

You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

AirPlay users: Please connect directly from the video. Do not use in screen mirror mode.

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How to watch on Roku?

You can cast festival films to  your TV using the Roku app

Video instructions for how to use the TJFF app for Roku: HERE

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What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

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Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

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How will I receive access to film(s) I purchased tickets for?

You will receive an email link with instructions to access the film after purchasing tickets to a screening.

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If I pause the film for a few minutes, will I be able to pick it up where I paused it?

Yes. Each film you pause will resume where you stopped it.


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How do I log out of the TJFF Virtual Cinema/J-Flix platform to enter a voucher code?

Click on the gear icon found at the top right of the screen for the option to log out and enter a voucher code.

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Not able to access the platform?

If you can’t login with your email and password to watch.tjff.com

Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?“

Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices“

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