Not able to access the platform?

If you can’t login with your email and password to watch.tjff.com

Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?

Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices

How to watch on Roku?

You can cast festival films to  your TV using the Roku app

Video instructions for how to use the TJFF app for Roku: HERE

How to watch on Apple TV?

 You can cast festival films to your TV using the Apple TV app

Video instructions for how to use the TJFF app for Apple TV: HERE

You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

AirPlay users: Please connect directly from the video. Do not use in screen mirror mode.

Will tech support be available?

Yes. Beginning on May 11th, we will offer tech support by phone from 12noon – 6pm leading up to the Festival and from 12pm – 8pm during the Festival at 416-324-9121.

How long will I have to watch a film presented online at TJFF2023 Festival?

All online films are available according to the festival schedule 

CAN I WATCH THE FILMS AT MY COTTAGE?

Yes, you will be able to watch from your Ontario cottage (subject to wifi/internet availability).

However please remember, your ticket voucher is paired with the WIFI used when you first press play, meaning a film must be completed using the same network.

How can I watch TJFF2023 Festival films online?

All Festival films presented online are accessible to view in Ontario, Canada.

On television:

Using Casting – You can cast festival films to  your TV using the Apple TV or Roku apps, AirPlay or a Google Chromecast device

How to use Chromecast: HERE

Video instructions for how to use the TJFF app for Apple TV: HERE

Video instructions for how to use the TJFF app for Roku: HERE

Using an HDMI cable – You can connect your PC desktop/laptop to your television using an HDMI cord. (This may also be done with an Apple computer if you have an HDMI or DisplayPort adapter)

Instructions with pictures: HERE

Video instructions:  HERE

AirPlay and Chromecast users: Please connect directly from the video. Do not use in screen mirror mode.

HDMI connection users: iPads and iPhones cannot be used to connect to your television

Please turn off your VPN, if applicable – it can block the viewing of films

Using web browsers on your computer, tablet, smartphone or mobile device:

We recommend Google Chrome or Safari.

How do I use a film voucher code?

Video instructions: HERE

How do I login to an Online All Access Pass?

Video instructions: HERE

ENTER TJFF ONLINE VIRTUAL CINEMA PLATFORM HERE

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

Please note that cast is not available from Iphone and Ipad.

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.