If you can’t login with your email and password to watch.tjff.com
Make sure you have the right password, otherwise you can reset your password by clicking on “Forgot?“
Make sure you don’t have too many devices connected: A maximum of 6 devices is allowed, but you can easily delete a device by clicking on the gear at the top right of your screen and “Manage Devices“
You can cast festival films to your TV using the Roku app
Video instructions for how to use the TJFF app for Roku: HERE
You can cast festival films to your TV using the Apple TV app
Video instructions for how to use the TJFF app for Apple TV: HERE
You can also AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.
AirPlay users: Please connect directly from the video. Do not use in screen mirror mode.
You will receive an email link with instructions to access the film after purchasing tickets to a screening.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.
Please note that cast is not available from Iphone and Ipad.
Yes, you can watch content using Chrome on Android 6.0 or later.
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.